1. General Provisions
These Terms and Conditions govern the relationship between Arabela Gelato (hereinafter referred to as the "Operator" or "We") and the users of the website arabelagelato.com (hereinafter referred to as the "Site"). By accessing and using the Site, you agree to these Terms of Use in their entirety.
The Operator reserves the right to amend these Terms at any time by posting the updated version on the Site. Continued use of the Site after such changes constitutes acceptance of the new Terms.
2. Intellectual Property
All materials published on the Site, including texts, images, logos, graphics, videos, audio materials, software, and design, are the property of Arabela Gelato or third parties who have provided a license for their use.
The following is prohibited:
- Reproduction, copying, modification, or distribution of the content without the express written consent of the Operator;
- Use of trademarks, logos, or other brand elements without prior permission;
- Systematic downloading or storing of materials from the Site to create your own database.
3. Use of the Site
Users undertake to use the Site only for lawful purposes and in a manner that does not infringe the rights of third parties or restrict or prevent their use of the Site.
The following is prohibited:
- Sending spam, viruses, malware, or other harmful materials;
- Attempts to gain unauthorized access to the Operator's servers or databases;
- Collecting personal information about other users without their consent;
- Using the Site for fraudulent or misleading purposes.
4. Products and Services
The information about products and services presented on the Site, including descriptions, prices, availability, and images, is for informational purposes only. The Operator makes reasonable efforts to ensure accuracy but does not guarantee that descriptions or other content are error-free, complete, or up-to-date.
Product prices are subject to change without notice. Specific prices are confirmed upon physical visit to the location or direct communication with an Arabela Gelato representative.
5. Reservations and Orders
When making reservations or orders through the Site, the user undertakes to provide accurate and up-to-date information. The Operator reserves the right to refuse or cancel orders in cases of:
- False or misleading information;
- Suspected fraudulent activity;
- Inability to perform due to force majeure circumstances;
- Exhaustion of stock.
6. Personal Data and Privacy
The Operator processes users' personal data in accordance with the General Data Protection Regulation (GDPR) and the Personal Data Protection Act of the Republic of Bulgaria.
When using the Site, we may collect the following information:
- Name, surname, email address, and phone number (when filling out forms);
- IP address, browser type, operating system, and visit information;
- Preferences and interests related to our products and services.
Personal data is stored for a period of 5 years or until the user withdraws consent. Users have the right to access, correction, erasure, and data portability, as well as the right to object to processing.
For more information, please see our Privacy Policy.
7. Cookies
The Site uses cookies to improve the user experience, analyze traffic, and personalize content. Upon the first visit to the Site, the user is notified about the use of cookies and has the option to manage their preferences.
We use the following types of cookies:
- Necessary Cookies: Essential for the functioning of the Site;
- Analytical Cookies: Help us understand how users interact with the Site;
- Functional Cookies: Remember the user's preferences and settings;
- Marketing Cookies: Used for personalized advertising messages.
8. Links to Third Parties
The Site may contain links to third-party websites. The Operator is not responsible for the content, privacy policies, or practices of these websites. We recommend reviewing the terms of use of the respective sites before using them.
9. Limitation of Liability
The Operator makes reasonable efforts to keep the Site operational and the information accurate, but is not liable for:
- Direct or indirect damages arising from the use or inability to use the Site;
- Viruses or other harmful components that may affect the user's computer equipment;
- Unlawful actions of third parties related to the use of the Site;
- Interruptions or technical problems beyond the Operator's control.
These Terms do not limit liability for death or personal injury caused by negligence, or for fraud.
10. Right of Withdrawal (for consumers)
Under the Consumer Protection Act, consumers have the right to withdraw from a distance contract within 14 days of receiving the goods, without stating a reason. To exercise this right, please contact us at the provided coordinates.
The right of withdrawal does not apply to:
- Products that by their nature cannot be returned or may deteriorate;
- Goods made to order for the consumer or with personal specifications;
- Services that have already been performed with the consumer's consent.
11. Dispute Resolution
In the event of a dispute between the Operator and a user, the parties undertake to first seek a solution through negotiation and voluntary agreement. If no agreement is reached, disputes shall be governed by Bulgarian substantive law and resolved by the competent Bulgarian courts.
Users may also file a complaint with the Consumer Protection Commission (CPC) or use the online platform for alternative dispute resolution (ADR): https://ec.europa.eu/consumers/odr.
12. Contact Information
For questions related to these Terms of Use, please contact us:
13. Governing Law
These Terms of Use are governed by the laws of the Republic of Bulgaria. In case of discrepancy between the Bulgarian version and a translation into another language, the Bulgarian version shall prevail.
© 2026 Arabela Gelato. All rights reserved.
